Please place your order as soon as you can. However we do take orders up until 2 weeks leading up to your event. If you cannot give at least two weeks notice please contact us via email and we may be able to fit in your order.

Local drop off
Please send your flowers 1-3 days after your wedding or occasion.

Drop off your flowers any day of the week between our stores opening hours. If these times do not work for you, please contact us and another time can be arranged.


Express post them
Please send your flowers 1-3 days after your wedding or occasion.

Tips for packing your bouquet:
1. Wrap a wet paper towel around ends of flower stems
2. Place a plastic bag to seal in the moisture then secure the plastic bag with a rubber band
3. Place the bouquet in a box - we highly recommend packing the box with packaging filler to keep flowers from getting damaged
4. Deliver to us with your choice of courier

*If most flowers arrive at a condition that is completely unusable (E.g. petals damaged and falling off) we will contact you
immediately and organise for your flowers to either be sent back to you at your cost or disposed of, and your product order will be
refunded. For orders over $200, a booking fee of $20 will be non-refundable*

It is very important to take special care of your flowers the day of the event. It is quite normal for the flowers to be moved around & used as they are supposed to be used!
However, avoid touching the flower petals and throwing the bouquet if possible.
(For bridal bouquets: If you do a bouquet toss at your wedding, consider buying an artificial bouquet or a mini bouquet to throw instead.)

Some bruising on flower petals is unavoidable (very similar to bruising on a banana) and we think it adds some character, but to decrease the chances of them bruising, handle them gently. The bruises will not be seen until they are layered in resin.
Keep the flower stems in water until the time of shipment and follow our Express posting instructions for optimal flower condition!

We have a unique way of drying flowers that preserves the careful detail of each flower, while also drying them thoroughly to preserve the colour and quality of the flowers as best as possible.

However, if you cannot get your flowers to us 24-72 hours after the event, please contact us via email and we’d be happy to help instruct you on how to dry them yourself.

Upon arrival, we will assess every one of your flowers carefully and will pick the most beautiful and healthy blooms & greenery to include in your designs!

*We do not post extra flowers back.*

Your bouquet will go through a transformation process while it is being preserved. Over time some flowers may become more antique in appearance, especially pink, peach, white and yellow flowers. We can not guarantee that your flowers will maintain their original colour or dyed flowers such as orchids as all flowers will fade in the dehydration process.

Some of the changes that may occur (but not limited to):

- Red/deep-coloured roses will get darker
- White flowers will develop into a more off-white or yellow tone.
- ”Bruising” or “translucent spots” may occur. To reduce this, try not to handle/touch/throw your the petals on your flowers. (Pro tip: do a bouquet toss with an artificial bouquet!)
- Some tropical flowers/greenery may not survive the drying process or may turn a brown colour.

Resin keepsakes:
The resin we use to preserve your flowers is clear and very high-quality. It provides a three-dimensional experience of viewing
your special flowers. Over time, the resin might develop a slight amber-like glow.
We think this adds a beautiful, vintage element to it.

Disclaimer: resin yellowing is an inevitable effect from the natural ageing of your product. The best way to prevent this from
happening is to leave it out of any kind of direct sunlight.
*We are not responsible for the natural effects of ageing in your product.*

Flower frames:
Like any natural product, care is needed to ensure the durability of the flowers. Many factors will play a major role in how long your flowers will last such as the amount of sunlight, humidity, and heat that the frame is exposed to. These factors will determine its lifespan.

Each piece is made with high-quality resin that is very durable, but it still needs to be handled with care.
The suggestions are very simple: Please keep your piece out of direct sunlight for optimal protection as resin is sensitive to UV light yellowing your art over time. You may also wipe down your piece occasionally by using a lint-less cloth and glass cleaner.

Each flower is secured to your frame carefully and professionally, however your flowers can be dislodged if frames are mishandled (like being shaken or being dropped too many times).
Please keep flower frames out of direct sunlight as that will wither the flower petals over time. You may wipe the glass aperture with glass cleaner and cloth, dust lightly the frame's exterior.